GSF Car Parts hiring IT Support Technician in Wolverhampton, England, United Kingdom | LinkedIn (2024)

About The RoleAs an IT Support Technician within GSF Car Parts, you will support MAM Autopart systems to affirm continuity of business requirements as the escalation point from 1st line for instances involving but not limited to application systems, which require more technical knowledge and experience to maintain completion within SLA’s.

Main Duties Include

• Acting as the main point of contact for resolving helpdesk tickets linked with errors/project work/ user processes with the MAM autopart systems
• Deputise for Commercial Systems Controller to ensure that the company Commercial System, as well as other supported and legacy systems are kept running for all departments to operate.
• Providing onsite and remote support across the business
• Prioritising and dealing with any issues that require urgent attention
• Performing IT troubleshooting to ascertain faults and implement fixes.
• Carrying out daily checks on autopart servers to monitor critical business processes including but not limited to sales, orders, reports and ledger information.
• Maintenance of automated services associated with the commercial system, assist in the scheduling of Company Dayend and Month
• End Routines and the generation and transmission of EDI files across all instances of Autopart that are managed internally.
• Review monitoring alerts to identify any issues that require action or escalating to incidents
• Provide assistance with system upgrades as and when needed.
• Involvement in project work such as the migration of acquired companies into single autopart
• Providing out of hours assistance to support projects and major incidents.
• Act as an escalation path for issues and be expected to take ownership and responsibility through to resolution.
• Liaising with 3rd parties for specialist MAM development.
• Control and set up the software version and internal/ external functionality available in numerous test environments
• Creating and maintaining documentation and reports as required

Technical Support Required With

• SQL
• MAM Software systems and interfaced applications
• Data Comms Experience
• Data Analysis
• Excellent Microsoft application skills
• GDPR
• Uniselect/ GSF Group Governance practices

Working Hours40 hours per week, Monday – Friday

About YouThe successful candidate will have proven experience within a first or second-line technical support focused support role, ideally within a fast-paced, multi-site organisation.

What You’ll Need To Succeed

• Confident, polite telephone manner
• Excellent communicator
• Excellent analytical and problem-solving skills
• Good interpersonal skills
• Have the ability to work quickly and under pressure
• Able to deal efficiently and patiently with all queries
• Have a commitment to improve technical knowledge
• Impeccable attention to detail, passion for processes and systems
• Excellent administration skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to communicate effectively with senior management
• Highly self-motivated, flexible and self-directed
• Database Design, Report creation/ amendment and Project Administration experience is desirable
• System projects experience – testing, integration, development and upgrade would be helpful
• An understanding of XML and Flatfile is advantageous

What We Offer

• 28 days annual leave per annum, including bank holidays.
• Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more
• Healthcare cash plan
• Death in service benefit
• Company pension
• Career Progression opportunities

About UsGSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.

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